Legal
Privacy Policy
Who we are
Autoflex Commercial Brokerage – Sole Proprietorship L.L.C. ("Autoflex", "we") operates the Autoflex customer app, the Autoflex provider app and this website. We are licensed in the Emirate of Abu Dhabi (licence CN-4831266).
Autoflex is a booking platform. It connects car owners with independent, licensed service providers. The providers perform the services, not Autoflex.
For any privacy question, contact us at info@autoflex.ae or on WhatsApp at +971 50 344 4224.
Information we collect from customers
- Account details: your name, mobile number, email address and, if you add one, a profile photo. If you sign in with Google or Apple, we receive the name and email address that service shares with us.
- Car details: the type and plate number of the cars you add and, if you add them, the brand, model and colour.
- Location: the service address you enter for a booking and, if you choose, the exact spot you pin on the map. The app reads your phone's location only when you tap "Use my current location"; it does not track you.
- Bookings: the services you book, provider, date, time, notes, status and ratings.
- Payments: amount, status and a transaction reference. Card numbers are entered on our payment provider's secure page — Autoflex does not see or store them.
- Device data: a notification token so we can send booking updates, and basic technical data needed to keep the app working.
Information we collect from providers
- Business name, trade licence and licence documents.
- Owner or manager name and Emirates ID.
- The business logo.
- Contact numbers, WhatsApp number and email.
- Coverage areas, working hours, services and prices.
- Worker names, phone numbers and profile photos for worker accounts.
- Bank account details used to pay providers their share of completed bookings.
How we use information
- To create and manage accounts and verify sign-in with a one-time code sent by SMS or WhatsApp.
- To match bookings with providers who cover your area and to show you prices and time slots.
- To share the details a provider needs to do the job (see below).
- To process payments, commissions, refunds and provider payouts.
- To send booking updates and receipts by push notification, SMS, WhatsApp or email.
- To verify that providers are licensed.
- To answer support requests, prevent fraud, and meet our legal and accounting obligations.
We do not sell personal data, and we do not use it for advertising profiles.
Who we share information with
- The provider you book: your name, phone number, service location (the address and, if you set one, the pinned spot), car details and booking notes, so they can reach you and do the work.
- Customers who book a provider: the provider's business name, services, prices and the name of the assigned worker and, for their own bookings, the business's contact number.
- Service companies that run parts of Autoflex for us: our payment gateway, SMS and messaging providers, Google Firebase (push notifications and, when used, sign-in codes), Google Maps (the map for pinning an address), cloud hosting, and email services. They may use the data only to provide their service to us.
- Authorities: when UAE law, a court or a competent authority requires it.
Some of these companies may process data outside the UAE. When that happens we rely on the safeguards the UAE Personal Data Protection Law allows.
How long we keep information
- Account details — until you delete your account; they are removed when you do.
- Booking records, invoices and payment records — 7 years, as UAE tax and commercial record-keeping rules require.
- Vehicle photos — 12 months from the booking date, unless a dispute is open.
- Device and usage data — 24 months.
Provider trade licence and Emirates ID copies are kept while the provider is listed and for the period required by law afterwards, also after the account is closed.
Your rights
Under UAE data protection law you can ask us to:
- give you a copy of the personal data we hold about you;
- correct anything that is wrong;
- delete your data, where we are not required to keep it;
- transfer your data to another provider in a readable format;
- stop or limit how we use your data, including for marketing;
- withdraw your consent at any time.
To use any of these rights, message us from the phone number or email linked to your account at info@autoflex.ae or on WhatsApp. We may ask you to confirm your identity and will reply within 30 days. Using these rights is free and will not affect your service.
If you are not satisfied with our response, you may contact the UAE Data Office.
Deleting your account
You can delete your account in the app at any time (Account settings → Delete account; providers and workers: Menu → Delete account), or ask us by emailing info@autoflex.ae or messaging +971 50 344 4224 on WhatsApp from the number linked to your account. We will confirm once it is done. What is deleted and what is kept: autoflex.ae/delete-account.
Security
We protect data with access controls, encrypted connections and limited staff access. No system is completely secure; if a breach affects your data, we will inform you and the relevant authority as the law requires.
Children
Autoflex accounts are for adults. We do not knowingly collect data from anyone under 18.
This website
This website does not use advertising or tracking cookies and has no sign-in. When you open it, our hosting provider and Google Fonts receive standard technical data such as your IP address to deliver the page. WhatsApp and app store links take you to those companies' own services and policies.
Changes to this policy
We may update this policy. The date at the top shows the latest version. If a change significantly affects how we use your data, we will tell you in the app before it applies.
Governing law
This policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, as applied in the Emirate of Abu Dhabi.
This policy is issued in English and Arabic. In the event of any conflict between the two versions, the Arabic version prevails.
See also our Terms & Conditions.