Account
Delete your Autoflex account
Who this page is for
This page is for the Autoflex app (customers) and the Autoflex Provider app (service businesses and their workers), operated by Autoflex Commercial Brokerage – Sole Proprietorship L.L.C.
In the app (fastest)
- Autoflex: Menu → Account settings → Delete account.
- Autoflex Provider: Menu → Delete account (business owner or worker).
You can't delete the account while a booking or job is still open. Finish it or cancel it first.
Without the app
Send "Delete my account" on WhatsApp to +971 50 344 4224 from the number on your account, or email info@autoflex.ae from the account's email. We confirm when it is done.
What we delete straight away
Your login, name, phone, WhatsApp number, email, profile photo, saved addresses and cars, support messages and notification tokens. Your Google or Apple sign-in link is removed. For providers, we also delete the business profile, logo, bank details, services, coverage areas, working hours and worker accounts.
What we keep, and why
Records of completed bookings, invoices, payments, refunds and provider payouts are kept for 7 years, because UAE tax and commercial law requires it. Your name and contact details are removed from them.
Before and after photos of a job are deleted 12 months after the booking, unless a dispute is open. Reviews stay, without your name.
For providers, the copies of the trade licence and the owner's Emirates ID are kept as our Privacy Policy describes.
See also our Privacy Policy.